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11-16-08 - New AppleCare articles

Apple just posted some new ProApp-related AppleCare articles.

Final Cut Pro / Express

Final Cut Pro: Choosing a Hard Disk - The disk that contains your computer's operating system is called the startup disk or boot disk. In addition to the operating system, the startup disk also stores your applications (such as Final Cut Pro), your application preferences, system settings, and documents. Because the files on the startup disk are your most critical data, maintaining the startup disk is vital. Because digital media (especially high data rate video) makes your disks work harder, you should use dedicated disks for capturing and playing back your digital video and other media files. Consider your media disks as storage units that work long, hard hours, while your startup disk keeps your system properly organized. If a disk is going to malfunction, it's better if your critical data is separate from your replaceable media files. Depending on what kind of computer you are using, you may be able to use internal and external hard disks to store your media files. Each has benefits and drawbacks.

This is a very detailed article with a lot of useful technical information about the required minimum seek times, spindle speeds, etc for Final Cut Pro. Well worth checking out.

Final Cut Express 2: How to Delete the Preference Files - Learn how to resolve issues caused by unusable preference files in Final Cut Express 2.

Final Cut Express HD 3.0: Configuration error when using with iMac G5 (iSight) and Power Mac G5 (Late 2005) - If you open Final Cut Express HD 3.0 on certain computers, you'll get a "Configuration Error" message that indicates that your computer is missing certain hardware or software, or possibly an AGP graphics card.

Final Cut Pro and Final Cut Express: Convert MP3 and AAC audio files for compatibility before importing - This document explains how to import MP3 and AAC-encoded audio files into Final Cut Pro 3, Final Cut Pro 4, and Final Cut Express.

Final Cut Express HD requires a Quartz Extreme AGP graphics card - To use Final Cut Express HD, you need a computer with an AGP graphics card that is capable of handling Quartz Extreme.

Final Cut Server

Final Cut Server: Unable to launch the specified application - In some cases the Final Cut Server client application may not open when you double-click the Final Cut Server.jnlp icon or Final Cut Server.app icon. This may happen after switching user accounts or restarting your computer from a volume other than the one you used to download the Java Web Start Final Cut Server client.

Soundtrack Pro

Soundtrack: How to Configure Digidesign Audio Devices - Learn how to use Digidesign audio devices with Apple's Soundtrack music application.

I guess they're talking about Soundtrack Pro here, not Soundtrack, as the original Soundtrack was discontinued 5 years ago.

Qmaster

Apple Qmaster: Optimizing cluster storage capacity - By default, the Apple Qmaster distributed processing system saves temporary process files in the /var/spool/qmaster directory on the cluster controller's startup disk. Computers in the cluster will access this location as needed. If you are processing large source media files that exceed the available storage space on the startup disk, you may run out of storage space on that disk.

Logic Pro / Express

Logic 8: How overlapping recordings are assigned to take folders - The Takes feature in Logic Pro/Express 8 is a powerful way to organize multiple recordings of a part in your projects. Here are some tips and explanations of what it will do in various situations.

Logic Express 8: Troubleshooting Basics - If Logic Express 8 isn't starting up properly or performing normally, try these basic troubleshooting steps to remedy the situation. Please note that these steps aren't exhaustive, and are not intended to cover any specific issue. They are fundamental, basic steps that are most effective in getting Logic Express 8 into good working order, and are the steps most often suggested by AppleCare Technical Support.