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11-28-08 New AppleCare articles

Here are all the ProApp-related AppleCare articles from the last two weeks.

Final Cut Pro

Final Cut Pro: Creating an Easy Setup for capturing DV with 32 kHz audio - If you often need to capture DV (digital video) that has an audio sample rate of 32 kHz, you may want to create an Easy Setup in Final Cut Pro with all the necessary settings.

Final Cut Pro: Audio channel 4 may show no activity in Log and Transfer window with RED clips - When you ingest RED clips with four audio channels, the audio meter may show no activity on channel four when you preview in the Log and Transfer window.

Final Cut Pro: Restoring a DV device connection in QuickTime 7 - If you notice a loss of connectivity between Final Cut Pro or Final Cut Express and your DV camera or deck after upgrading your versions of Mac OS X and QuickTime, here's what you can do to resolve the issue.

Final Cut Server

Final Cut Server: Connecting the database to the correct local user account - Final Cut Server uses configuration data which refers to the administrative user that installed the software. This configuration data contains the User ID (UID) which is different than the username of the administrative user. There may be situations where the Final Cut Server configuration data does not match any existing UIDs of local administrative users. For proper functionality, make sure that the UID in the Final Cut Server configuration data matches the appropriate administrative user's UID.

Soundtrack

Soundtrack: About Recording Latency - Audio recorded with Soundtrack may not be in sync with existing tracks in the project. After recording an audio clip, the clip is slightly out of sync with the other tracks in the project. Typically, this occurs on computers with a single microprocessor. The latency may be more pronounced on computers with slower microprocessors.

DVD Studio Pro

DVD Studio Pro: Rules for Entering DVD@CCESS Links - The DVD@CCESS feature allows you to add additional interactivity to your DVD title when it is played on a computer. When authoring a DVD, it's important to enter the links in the correct format, or they might not work as desired.

Shake

Shake: May show version 4.1 after update to 4.1.1 on Mac OS X - The Shake 4.1.1 update affects only the QuickTime component. You may notice the Shake version number does not change across the rest of the application or its scripts.

Qmaster

Apple Qmaster: Sharing sometimes does not enable with custom shared cluster storage path - Sharing sometimes does not successfully start when you have set a custom shared cluster storage path. When you click Start Sharing in the Apple Qmaster System Preferences pane, the button dims and may not switch to Stop Sharing. If you quit System Preferences and reopen it, the Stop Sharing button may appear to be active, but the Quickcluster may not be available in Compressor.