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We've just updated our site to allow users to remotely release licenses in order to relicense a product on a new computer if they forgot to unregister it on the old one first. (This was previously possible only by contacting us.)
This currently only applies to CinePlay for Mac but we plan for all products to eventually move to the new licensing system upon their next major release.
You can access this function from the Licenses page of your account area and it will only appear if you have licenses bound to at least one computer. Customers are allowed up to two license releases per year.